Have you changed telephone providers?….
If so, this is an important message regarding your alarm system and its ability to communicate with the central monitoring station.
Many customers have made changes in their telephone service provider switching from a conventional land line service to digital service offered by cable providers. In several cases, the technician installing the new telephone service failed to correctly integrate the service with the alarm panel rendering it incapable of communication with the monitoring station.
There is an easy way to determine if your alarm panel’s communication path has been affected. Simply call our office with your account number and pass code and we can run a test to be sure we have communication with your panel.
Your immediate attention to this notice is greatly appreciated.
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